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Privacy and Cookie policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

General

The principal purposes for which we collect and store your personal and financial information are to process and assist with your membership application, allow you to list your vehicle, allow you to reserve, book and collect a vehicle, authorise and collect payment, bill you or pay you, respond to your inquiries, improve our products and services and maintain your account with us.

IP Address

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to help identify you and to gather broad demographic information.

Registration

Our site's registration form requests users to voluntarily give us contact information (like their name) and unique identifiers (like their email address). This information is used as follows:

The customer's contact information is used to contact the visitor when necessary which may include for example, contacting the customer by email or by phone to assist with or administer the customer’s application and to help improve our services.

We also use customer contact information from the registration form to send the user information about our company or companies within the easy Group. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Unique identifiers (such as email addresses) are collected to verify the user's identity, and for use as account numbers in our record system.

Booking Information

Our site uses a booking form to enable customers to obtain information and make Bookings. We collect visitor's contact information (like their name and address), unique identifiers (like their email address and driving licence details), financial information (like their credit/debit card numbers), and other information (like driving history). This information is used as follows:

The customer's contact information is used to get in touch with the visitor when necessary which may include for example, contact before during and after a Booking by email or by phone to assist with or administer a Booking and to help improve our services. Contact information from the booking form is also used to send bookings and information about our company to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Financial information that is collected is used to check the users' qualifications and bill the user for products, services and associated charges and fees.

Unique identifiers (such as email addresses) are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Other information (such as driving history) is used to assess the eligibility of customers to join as members of our service and to participate in our insurance programme(s).

Please note that our websites will assume you to agree to receive e-communications when you are making a booking, and to receive certain important product updates. On all subsequent e-communications you will have the opportunity to opt-out of future direct marketing material. Please also see Choice/Opt-out below. Please note that you cannot opt out of communications regarding bookings and terms of service.

Choice/Opt-out

You have the right to ask us not to send you direct marketing material, this can be done by a written request to us. On our e-communications you can also use the unsubscribe function to opt-out of future communications. Once we have properly received your notification, we will take steps to cease using your information in this manner. Additional opt-out settings are available to members through their member dashboard.

Cookies

Like all sites, we sometimes put cookies on your computer to help us deliver you the best experience. By using this website, you are consenting to us doing so.

Cookies are small data files that are saved on your computer by websites. Nearly all websites use cookies as they make sites work better, enable site owners to see how their site is used and where they can improve the site to enhance the user’s experience. They are not used to save personal information. There are four types of cookies which we use from time to time.
  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into the member areas of our website. They do not gather information about you that could be used for marketing purposes or remembering where you've been on the Internet.
  • Analytical/performance cookies. These allow us to collect information about how you use our website, such as, how you move around our website and if you experience any errors. These cookies do not collect any information that could identify you; all of the information collected is anonymous and is only used to help us improve the way our website works, understand what interests our users and measure how effective our advertising is.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences and improve your visit.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. They are linked to services provided by third parties, such as "Like" and “Follow" buttons. The third party provides these services in return for recognising that you have visited our website.

Generally, cookies which are strictly necessary for the operation of the website will expire when you leave the website. Other cookies may be more permanent or not expire unless you actively delete them. All browsers provide tools that allow you to control how you handle cookies: accept, reject or delete them. These settings are normally accessed via the 'preferences' or 'options' menu of the browser you are using.

Third Party Advertising

We may use third party advertising companies to serve ads on our site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.


Data Protection

  • For the purposes of the Data Protection Act 1998, the data controller for personal data provided through the website is Lowcost Vehicle Rental (UK) Limited (trading as easyCar). Once you are a member or an applicant for club membership, you may provide information directly to our insurance provider and the Data Controller for such data will be EUI Limited (part of the Admiral Group plc). More information about the use of members' information is set out in the terms and conditions of membership available on this website.
  • We or our insurance provider may pass information about club applicants and policyholders contained in the club, policy and supporting documentation to other companies within our respective groups, our associates delegates and agents or to other insurance companies (or insurance authorised representatives with whom the insurance provider reinsures their business or who are dealing with a claim made under the policy). These companies may include Insurance Database Services Limited in respect of the Claims and Underwriting Exchange, as well as other counter-fraud organisations and claims suppliers. These companies may be located in countries outside the UK but within the European Economic Area (EEA).

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

Follow the Customer Login link to update your profile

Links to Other Sites

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

Contacting the web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us using one of the methods set out here.