Why can't I make a booking after 30th November 2018?
- Be aged between 21 and 75 years old
- Be a current UK resident with a UK residential home address
- Hold a valid driving licence from the UK, EU/EEA, USA or one of the following countries: Andorra, Australia, Barbados, BVI, Canada, Falkland Islands, Faroe Islands, Gibraltar, Hong Kong, Japan, Monaco, New Zealand, Republic of Korea, Singapore, South Africa, Switzerland and Zimbabwe
- Have held a full valid driving licence for a minimum of 12 months (or 36 months, if you’re under 25)
- Have no more than 6 points (CU, SP & TS prefixes only) on your licence (UK licence holders) or no more than 2 speeding convictions (non-UK licence holders) and no bans or disqualifications
- Not have any non-motoring criminal convictions
- Have had no more than two fault claims in the last 3 years, or no more than 3 non-fault and fault claims in total in the last 3 years
Is there any flexibility on the eligibility criteria?
Do you accept young drivers?
We’re backed by Sir Stelios’ easyGroup and leading venture capital investors PROfounders Capital whose investors include Brent Hoberman (founder of lastminute.com). We have a committed team who are passionate about car sharing, and you'll find several of our own cars listed on the website.
The ‘easy’ brand has a fantastic reputation for making things simple for consumers, and stands for great value. So it’s only natural that we were the pioneers of this new service in the UK when we launched the Club back in 2012. Not only are we the largest peer-to-peer market place in the UK, but we are also the most experienced with thousands of successful bookings completed.
Why are you better than the competition?
- We are the largest peer-to-peer car rental market place in the UK, so you have the best chance of finding a car with us when you need one
- We have literally years of experience in peer-to-peer car rentals, meaning that we’ve had time to iron out all the issues
- Our policies are clear and transparent and you’ll find extensive guidance throughout the process and on our website to make your experience run smoothly
- We have a dedicated UK-based Member Services team so there’s a peer-to-peer expert on the end of the phone if you need one
- We’ve partnered with Admiral, one of the UK’s leading motor insurers, so that if something does go wrong during a rental you can be confident you’re protected
Just sign-up as a Driver and upload a picture of your driving licence and a photograph of yourself ('selfie') for your profile page. For UK licence holders only, we will ask you to generate a free DVLA check code which we will use to check your licence's validity and endorsements. Subject to address verification requirements, we may also ask you to submit a copy of a recent utility bill and passport.
We will email you after one working day to let you know if you have been accepted or if further documentation is required.
Once accepted into easyCar Club you will be ready to log into your dedicated online account and make your first car hire.
How long am I a member of easyCar Club?
You are free to cancel your membership at any time.
As a Driver member, can I also put my own car into easyCar Club to rent out to others?
Like most car hire insurance policies, there is an excess payable by the Driver in the event of a claim. The amount payable is £600 per claim for most of our vehicles and £750 per claim for some higher value vehicles. This excess amount is reduced to £200 or £250 respectively if you purchase the excess reduction option for an additional £8.95 per rental day and £9.95 per rental day for higher excess vehicles.
The majority of our members choose this excess reduction option, so this is pre-selected at check out. Please untick to opt for the higher excess amount instead. The total insurance premium and corresponding excess levels are clearly displayed when you check out.
What happens if I damage the car I am using, or if I am involved in an accident?
Your rental includes fully comprehensive insurance cover but the excess amount will be at your cost if a claim is made. In the unlikely event that you are involved in multiple incidents during a single rental, you may be liable for multiple excess amounts. Separate excess amounts apply for windscreen damage or replacement.
In our experience, the total bill of an insurance claim will be minimised the earlier that our insurance partners are contacted.
As with all accidents, ensure that you get the vehicle registration and insurance details of any other parties involved, as well as any witnesses.
What happens if I break down during a rental?
If you happen to break down, please notify the Owner and call Admiral Breakdown Cover on 0333 220 2073, quoting the car registration number. Admiral's average response time is 42 minutes (2016 claims data) so you should be on your way in no time, but if any new parts or costs are required you should contact the Owner for approval first.
What should I do if I'm unhappy about an insurance-related matter?
We cross-reference all personal details that we receive through a number of databases, including major insurance databases and the electoral roll. All members must also be approved by our insurance partners, Admiral. If you intend to hire a higher excess vehicle, we may also require additional verification steps such as credit checks.
Why do you need all these details and checks?
Will any of the details I give be accessible to other members?
Once you have selected the car that suits your needs (the car you choose is exactly the car you get to drive), simply complete the short online booking process to make a request for the vehicle. Depending on how the Owner has chosen to list their car, your booking will be instantly confirmed, or may need to be accepted by the Owner before it can be confirmed. Once your booking has been confirmed, you will be sent a Booking Voucher containing the car’s exact address and all the other details you’ll need to collect the car.
At the start of the rental, simply meet the Owner to collect the keys. Or, if the car you have chosen has Remote Hiring as the key exchange method, then 15 minutes before the rental is due to commence we will send through location and access code details to your mobile phone, as well as email you the details. The access code will allow you one time access to the Key Safe, where you’ll collect the keys and return them after the rental.
We will take a refundable security deposit of £600 or £750, depending on the value of the vehicle, from your nominated card to cover any damage up to the excess and/or parking fees, fines, tolls or other charges (e.g. London Congestion Charge, Dart Charge or Toxicity Charge where applicable) that may occur during the rental. At check out, you will be offered the opportunity to reduce this excess amount by paying an additional £8.95 per day of insurance premium (or £9.95 per rental day for higher excess vehicles). The majority of our members choose this excess reduction option, so this is pre-selected at check out. Please untick to opt for the higher excess amount instead. The total insurance premium and corresponding excess levels are clearly displayed at that stage.
What are the different types of availability?
Vehicles will be marked with one of the following icons in their search results and on their vehicle profile depending on their availability:
Available on Request:
"Available on Request" means that the Owner must accept or decline each booking request before it is confirmed. To make a request, simply follow the prompts and complete the short booking request process. The Owner will then have 15 hours to respond. If he or she doesn't respond within 15 hours, the booking request will be automatically cancelled and you'll be free to search and book for an alternative car. You will not be charged unless the Owner accepts your booking request. Please note however the funds will be reserved (pre-authorised) on your bank account as soon as you make a request, and will be released if the request is rejected by the Owner.
"Instant Book" means that the vehicle is available and instantly bookable. Your booking will be confirmed and you will be charged as soon as you complete the short booking process. These vehicles are a great choice if you need a vehicle at short notice, or if you need the certainty of a confirmed booking.
Remember, whatever vehicle you choose, once your booking is confirmed, cancellation charges will apply unless you can cancel more than 72 hours in advance.
What if I need a car at short notice?
What is delivery and how does it work?
To make use of the delivery service, simply search for a car as usual, then apply the delivery filter option. Any owners who deliver to your search location will show in your search results and will be clearly marked as offering delivery. You'll have the option of selecting delivery on the booking page and you'll be asked to specify your exact delivery location. The price you pay will include the delivery charge. Delivery is only available on bookings made 24 hours or more in advance to give owners enough time to make delivery arrangements, and every delivery request must be individually accepted or rejected by the car owner to be sure that the owner can meet your needs.
Can I create a wish list of my favourite vehicles?
Do you offer vans?
Can I add an additional driver?
How do I locate my Club car at the start of a rental period?
FUEL AND CONDITION OF CARS
What happens if the Club car that I rent is damaged or messy when I pick it up?
The car owner is responsible for making sure that your car is roadworthy, full of fuel, clean and that any personal items and valuables have been removed before each rental.
You should return the car in the same state, and with the same level of fuel, that you picked it up in. For Remote Hiring (where you do not meet the Owner in person when dropping off the car), you must take and retain photos evidencing the condition of the car as you left it. For guidelines of photos to take, please refer to our blog post.
The damage logging process is very important to ensure a hassle free rental. In order to protect our members, easyCar Club require both Owners and Renters to strictly comply with condition reporting requirements set out in your Booking Voucher. easyCar Club reserve the right to apply a Condition Report Charge if you fail to take the required actions with respect to damage reporting.
If you find the car to be messy, you should let us know immediately. Use the “Leave Feedback” option on your account dashboard and/or call Member Services on 0203 135 0755.
What is Club policy on fuel consumption?
Face-to-Face Hiring means that the Owner member will meet with the Driver and exchange the keys to the car in person.
Using the Remote Hiring method, the keys to the car are stored in a Key Safe and accessed by the Driver using a unique, randomly-generated code that only the driver will receive.
You will be able to see which method the Owner member has opted to use by clicking through to the car profile page.
The symbols used are:
Owners that take care of their cars and are polite and helpful to drivers can be commended, and anyone not living up to the standards of the club can be quickly identified. This allows other members to make better-informed decisions about who to rent to, or which cars to hire.
What if I disagree with a rating or comment that I have received from an owner member?
If you have a booking which is cancelled by the Owner, we will refund you. You can then search again and rebook an alternative vehicle. If you need help finding an alternative, please contact our Member Services team for assistance.
What happens if I am running late at the end of a rental?
During office hours (Mon–Fri: 8.30am–6.30pm, Weekends: 9.00am-1.00pm): Contact our Member Services team on 0203 135 0755 as soon as possible and in any event before the rental period is due to finish. We will try and liaise with the Owner member to extend the rental, and extend the insurance. The later you call, the less likely it is that we are going to be able to achieve this. You will be charged the cost of the rental extension (which may be at a higher rate than the original rental), and possibly further charges if we are unable to speak to the Owner.
Outside of office hours: Contact the Owner in the first instance to advise them you are running late. At least 15 minutes before the rental period is due to expire, contact Member Services by email email@example.com to request an extension. Your email should include: Driver's name, the Car registration number and the required extension period (minimum is 1 hour). The Member Services team will pick up your time-stamped communication during office hours, and ensure that the rental period is extended. You will be charged the cost of the extension (minimum 1 hour), and possibly further charges if you were unable to speak to the Owner. The extension may be at a higher rate than the original rental. Your email will serve as your insurance extension, so it is essential that this is received 15 minutes before the scheduled end of the rental period. If your request is not received by this time, your insurance will not be deemed to have been extended and you will be driving illegally without insurance.
Running late is inconvenient for the Owner, and potentially costly for you with extension and overdue fees. When booking, you might consider adding an extra half hour to your rental period if you think there’s a chance you might be late.
Can I extend a rental?
For extensions before the booking commences, please first contact the Owner to make sure they are happy with the change. They may then ask you to cancel your booking and make a new request, or you can contact easyCar Club to modify your request.
For extensions after the booking has started, please follow the instructions in the FAQ above - "What happens if I am running late at the end of a rental?".
In either case, it is imperative that you inform easyCar Club of the extension so that we can extend the insurance for you (if not you will be driving without insurance, which is both illegal and means you will have no cover if there is an accident).
Where should I return the car?
For cars with residents' parking, it is important to ensure that you have left the car in a bay corresponding to that permit. If your rental is Face-to-Face, you will then have to return the car key to the Owner member. If your rental is a Remote Hiring, then you must take photos of the condition of the car as you left it, return the car key to the Key Safe from which you picked up the keys, remembering to lock the Key Safe once the key is inside.
The free easyCar Club app allows Owners and Drivers to easily send each other locations through the messaging function, which can be useful when picking up or dropping off a vehicle.
Will I be held responsible for parking fees and the Congestion Charge or similar during a rental period?
The only exception to this is if the owner has prepaid these charges, and you have agreed with them in advance of the rental that you can benefit from this prepayment. For example, many of our London-based cars have residents’ parking permits that will allow you to park for free in certain bays in their borough. If this is the case, it will be clearly set out in the car’s description and you should double check with the owner that this remains the case before renting.
Remember, unless you expressly agree otherwise with the owner beforehand, you are liable for all fees, fines, charges and tolls that you incur during the rental period. Most of such charges are easily paid online, and you should do so before returning the vehicle to the owner.
What happens if a tyre gets punctured during the rental?
It is the Driver’s responsibility to deal with a puncture that occurs during a rental. In the first instance, the Driver should contact Admiral Roadside Assistance and Recovery. If the tyre cannot be safely repaired, the Driver should contact the Owner before purchasing a like-for-like replacement. The cost of a replacement will be shared equally by the Driver and Owner.
How can I resolve a problem?
If you have a problem with an owner or a rental, your first avenue should be to try and sort it out with your fellow club member directly. Most issues can be resolved this way.
If your problem relates to the website or our service, or if you have an issue that you can't resolve with a car owner, then please contact easyCar Club Member Services via email, post or phone. If you have an issue relating specifically to the insurance provided for your rental, you also have the option of contacting the Financial Ombudsman Service (but you'll need to try and resolve it with us or Admiral first).
We are a small, UK-based Member Services team so you will always receive a personal response and know who is working to resolve your problem and likely timelines for resolution. If we have not solved your problem to your satisfaction, then you may ask to have your issue referred to our Head of Member Services. Details of our full complaints procedure are here.
We exist to offer the best peer to peer car rental market place for our members, so if you have any feedback at any time, we are always grateful to receive it through our Member Services team.
|Charge||easyCar Admin||Owner Inconvenience||Variable Cost|
|CLEANING: Car returned in an unacceptable state due to smoking, pets, litter, mud etc||£10||£10||Up to £25 for standard valeting service. If there has been unauthorised smoking/ pets or the Vehicle is returned excessively dirty, a maximum of £80 will apply.|
|FUEL: Car returned with not enough fuel in tank||£10||£10||Cost of fuel|
|LOST KEYS: Car keys not returned/lost||£10||£25||Cost of replacement|
|FINES/TICKETS: Fees for processing driver penalty/fines||£10||-||Cost of fine paid by driver|
|DELAY: Late return of car (without prior owner permission)||-||-||Time charged at twice hourly rate, rounded up|
|CONDITION REPORT CHARGE: In the case of a claim or call out initiated with the Insurer or Breakdown Provider, a Member is liable to a Condition Report Charge of £250 if found to have been in breach of easyCar Club Terms and Conditions with respect to the reporting of the Vehicle’s condition. easyCar will collect the Renter charge on behalf of the Insurer.||-||-||-|
|CANCELLATIONS||More than 72hrs||24-72hrs||less than 24 hours||No show|
|By the Driver||Free of charge||50% rental to max £50||100% rental||100% rental|
|By the Owner||Free of charge||£10 per day to max £50||£20 per day to max £200||£20 per day to max £200 plus £30 charge|
For cancellations made less than 72 hours in advance easyCar Club will charge a £10 administrative charge in addition to the cost shown above.
A ‘no show’ occurs if the driver or owner is later than the following ‘pick up grace period’.
If you are running late at the start of a rental we recommend calling the car owner at the earliest opportunity, if you are exchanging keys face to face. This will minimise any inconvenience caused to them and they may be happy to extend the grace period.
|Rental Period duration||Pick-up Grace Period|
|Less than 4 hours||20 minutes|
|4 hours to 4 days||30 minutes|
|4 days +||1 hour|
How can I download the app?
What devices does the app support?
Can I use the app on my tablet device?
How do I use the app?
What are the advantages of the app?
- Use your current location to search for cars nearby – great for discovering new cars
- Contact other members – to discuss rental requirements via the messaging platform
- Easily add photos to any booking – perfect for cataloguing the fuel gauge level, or any issues that might arise before, during, or after a booking
- Set car availability and respond to booking requests in a few clicks – great for making the market place quick and smooth for both Owners and Renters
Our Member Services team are here to provide personal support for our Owner and Driver members.
And if you have any questions that are not answered in our FAQs we would love to hear from you.
Call 0203 135 0755 (Mon-Fri: 8:30am-6:30pm, Weekends: 9.00am-1.00pm)
If your query relates to breakdown assistance, please contact Admiral directly on 0333 220 2073, quoting your car registration number